Understanding the numerous options borrowers have when looking for a mortgage, Loan City Mortgage needed to set ourselves apart from the pack. We believe it starts with maintaining an excellent reputation. Loan City enjoys an “A” rating from the Better Business Bureau and has had no complaints and is highly reviewed on popular business review websites such as Yelp.
We employ only the most experienced loan officers and use our experience in conjunction with the multiple mortgage products we offer to ensure the highest level of success possible for our clients. We don’t believe in the power of numbers philosophy when it comes to employees, each new loan officer is interviewed multiple times and monitored for customer satisfaction. Loan City Mortgage also looks to retain its employees long-term. We want to make sure there is consistency to its level of service and it starts with happy employees.
If you’re looking to purchase a home or refinance a mortgage Loan City Mortgage won’t let hurdles stand in the way. Loan City Mortgage feels it starts by properly qualifying borrowers, not properly qualifying borrowers is a recipe for disaster and will only lead to frustrated clients. At Loan City Mortgage we pledge not to leave our customers disappointed and will not back off if a client does not have a perfect financial profile. We’re in it for the long haul if necessary and will advise the client on what needs to be done in order to qualify for a mortgage. Loan City is determined to configure loan packages that will be affordable and fair for all parties involved.
Loan City Mortgage doesn’t believe the process ends once your loan closes. Since it is relationships we are building with our clients we maintain contact with our clients well beyond a year after their loan has closed. We’re committed to faster closings at cheaper rates and providing individualized attention to our customers.
